Every minute counts. HackLabs provides immediate ransomware incident response across Australia — containment, negotiation, recovery.
We've responded to hundreds of cyber attacks. Our Australian team is available 24/7/365.
Disconnect infected machines from the network — ethernet cable, Wi-Fi, everything. Stop the spread now. Do not turn them off.
Turning systems off destroys evidence. Wiping systems may be premature. Preserve the state — our forensic team needs this.
Do not reply to the attackers. Negotiation without expertise leads to higher payments and worse outcomes. Call us first.
Our incident response team is standing by. 1300 01 1337 — available 24/7/365, including weekends and public holidays.
We follow a structured, battle-tested response methodology developed over hundreds of Australian incidents.
We identify the ransomware strain, assess the blast radius, and determine whether active attackers are still present. We scope your backups, understand your environment, and brief your leadership team.
Remote containment begins immediately. We deploy endpoint visibility tools, isolate affected segments, hunt for attacker persistence mechanisms, and secure your remaining clean systems.
We preserve forensic evidence for insurance, legal proceedings, and regulatory reporting (OAIC, APRA, ACSC). Our forensic team reconstructs the attack chain — how they got in, what they accessed, and what was exfiltrated.
If negotiation is the best path, our experienced team handles it. We have deep intelligence on ransomware gangs, their actual payout rates, and their data destruction practices. We never recommend paying without exploring all alternatives first.
We guide your team through a safe, verified system rebuild. We don't just decrypt — we ensure the attackers have been fully evicted before you bring systems back online. Returning to operations on an unclean environment is how companies get hit twice.
A full forensic report for insurance, regulatory bodies, and board. Root cause analysis. A prioritised remediation roadmap so it doesn't happen again.
We're not a generic IT firm that handles ransomware on the side. Offensive security is all we do.
HackLabs conducts thousands of penetration tests per year. We know how ransomware gangs operate because we simulate their techniques every day.
Our response team is based in Australia. We understand OAIC mandatory reporting, APRA CPS 234, ACSC reporting requirements, and Australian privacy law.
You're not waiting in a queue. You get senior responders immediately. We move at your speed, not the pace of a corporate helpdesk.
Insurance claims, regulatory reporting, and potential litigation require defensible forensic evidence. Our CREST-accredited team collects it properly from the start.
We monitor ransomware gangs continuously — their leak sites, onion addresses, negotiation tactics, and actual decryptor success rates. This intelligence directly informs your response strategy.
HackLabs is a CREST-accredited firm — the internationally recognised standard for cyber security and incident response. Your insurers, auditors, and regulators will recognise this.
Our team monitors Australian ransomware victims in real time. Here's what we see.
HackLabs monitors ransomware gang activity across dark web leak sites, intelligence feeds, and our incident response caseload. We know who's active, what they're demanding, and how they operate.
Getting hit is bad enough. Getting the reporting wrong compounds the damage. We help you navigate all of these.
If personal information was accessed or exfiltrated, you must notify the Office of the Australian Information Commissioner and affected individuals. Time limits apply. HackLabs prepares your NDB notification.
Critical infrastructure operators and government entities must report cyber incidents to the Australian Signals Directorate. We facilitate this and liaise with ACSC on your behalf.
APRA-regulated entities (banks, insurers, superannuation funds) must notify APRA of material cyber incidents within 72 hours. We understand the requirements and meet the deadline.
Most policies require timely notification and professional response. Our forensic documentation and IR reports are structured to support insurance claims and avoid policy voidance.
If you can't call right now, complete this form. We'll contact you within 30 minutes.
If you're actively under attack, call us: 1300 01 1337
Our team will call you within 30 minutes. If this is an active attack, please call us immediately:
1300 01 1337Every hour an active incident goes uncontrolled, the damage grows. Our team is standing by.
1300 01 1337